Ativya·Terms·Privacy·Refunds·Data processing

Refunds and cancellation

Effective [Effective date]

Draft. Not yet complete: OPERATOR_NAME, OPERATOR_ADDRESS, OPERATOR_EMAIL, OPERATOR_GRIEVANCE, OPERATOR_JURISDICTION, LEGAL_EFFECTIVE_DATE are still to be set by the operator. This text has not yet been reviewed by the operator’s lawyer, and no hotel other than the operator’s own should rely on it until it has.

This page explains how paying for and leaving the service works. It is part of our terms of service.

1. Free trial

A new hotel gets a free trial of 30 days. No card or payment is needed to start, and nothing is charged when it ends.

2. What you pay

The subscription is ₹2,999 for each 30-day period, or ₹29,990 for a year, plus GST where it applies, paid in advance. A hotel with more than 100 rooms pays a price agreed with us. You pay yourself by a payment link, so nothing is debited from your account automatically. Payments are handled by Razorpay.

3. Cancelling

  • You may close your hotel’s account at any time from Settings.
  • If you stop paying, the hotel goes read-only 7 days after the paid period ends. Nothing is deleted while it is read-only, and paying restores it.
  • You can download all of your hotel’s data before you leave.

4. Refunds

  • Fees already paid are not refunded for the remainder of the period, whether you paid for a month or a year.
  • If you were charged twice or by mistake, write to [contact email] and we will refund the extra amount to the original payment method.
  • Once we have issued a refund, the bank usually takes 5 to 7 working days to show it.

5. Delivery

The service is delivered online. Your account works as soon as it is created, and a paid period starts as soon as the payment is received. Nothing is shipped.

6. Questions

[Operator’s legal name], [Registered address]. Email [contact email].

[Operator’s legal name] · [Registered address] · [contact email]